Shipping & Returns
Shipping
All orders are dispatched from the UK within 1 business day of payment. You'll receive a confirmation email when your order ships.
Every card is sleeved, top-loaded, and sealed in a team bag before being packed with a cardboard insert in a padded envelope.
Free shipping on orders over £75 using Royal Mail 1st Class Signed.
Returns
We offer a 14-day return window from the date of delivery. If you're not happy with your order for any reason, get in touch and we'll sort it.
To be eligible for a return the card must be in the same condition as when it was sent — unplayed and in the original sleeve and top-loader. We can't accept returns on cards that have been damaged after delivery.
Once we receive the returned card and confirm its condition, we'll process a full refund to your original payment method within 5 business days.
Return postage is covered by us if the card was sent in error or arrived damaged. For change-of-mind returns, return postage is at the buyer's cost.
Damaged or incorrect orders
If your card arrives damaged or you've received the wrong item, contact us within 48 hours of delivery with a photo and we'll make it right immediately — full refund or replacement if we have stock.
Contact
Questions about an order? hello@japanesepokemoncards.uk